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Figuring It Out: The F Word

Photography:
Ahn Sundstrom

Figuring It Out Columnist:
Lyndsay Rush

It was 12:30 AM when I opened The Very Bad Email. I was pulling some latent teenage behavior and staying up really late just because I can. Bored but not tired, I grab my phone to troll Twitter, check my email. And there–as jolting as running into your ex on a date– it was. It started out mildly enough, then slowly bled into unpleasantries, and ended with the pièce de résistance of words like ‘all wrong,’ ‘off the mark,’ and ‘barf.’ It was from a new client of mine and I was crushed.

I’m not sure how to say the next part without conjuring a lifetime of bad juju upon my household; but this does not happen to me a lot. I am blessed to work with clients and agencies that appreciate and hire my wordsmithery for a wide variety of projects. They know me, they enjoy my voice, they value my work. I live most of my working hours in a pretty safe, supportive environment (perhaps too safe, but that is a different discussion, for a different time.) So when I receive feedback that is of an intensely negative nature, I tend to always take it very personally.

I know. This is exactly where I’m supposed to know better; where I’m supposed to instinctively remember that I am not my work; that you cannot win them all, that this is a cold, dark world where people are reactive, judge too harshly, or use words like ‘barf’ to express themselves. But instead what I did was throw the phone down, lay there fuming, and in spite of myself, shed a few solitary, angry tears. Slowly I worked my way out of the funk (not before re-reading the onslaught a few times, like a verbal wreck on the side of the road) and started pondering the standard variety of questions that arise in type of situation: Was the client right? Should I have done a better job? Could I have? Should we sever the working relationship here and now? Do I know where he lives and is it unethical to TP his house?

But then I realized that these weren’t the important matters at all (except the last one). What mattered most was that in that moment, I had equated criticism with failure. Do you ever do that? Sounds like a rookie move, I know. But too often, I take negative feedback and give it more weight than it deserves; letting it define my work, my talent, myself. I’m gonna go out on a limb and say something a little crazy here: criticism isn’t a sign that you are failing, it’s an indication that you are succeeding.

It means someone has formed an opinion about your work; your art. Which means that someone has seen/read/heard/worn your stuff! Which means that your work is out there. Where it belongs. And what is more indicative of success than that? Or at the very least, of growth (and aren’t the two linked, afterall?)

One of my favorite books is called The War of Art, and there’s a quote about this very thing: “The professional…reminds himself that it’s better to be in the arena, getting stomped by the bull, than to be up in the stands or out in the parking lot.” And it doesn’t always feel that way. It certainly didn’t that night, reading those words. But in my experience, things don’t have to feel true all the time to be true.

So for whatever you are doing–that thing that you love too much to not do–, remember that the blows may come (and by may I mean will), there will be loss, there may even be booing (or barfing). But you? You’re in the arena.

And that’s a win.

How do you handle the F word (failure), Everygirls? What is the difference between criticism and failure? Does this apply relationally as well as professionally (ooh, an article for next time).

Lyndsay Rush figuring it out Jessica J. Kim
  • http://www.occasionseventdesign.blogspot.com/ Rachel Moger

    I have to admit that I probably would’ve had a worse reation than you, I tend to take criticism very personally. Even moreso, I take my work personally as well. What I do is so important to me because it’s important to my clients, and everything hinges on one big day! (I’m a wedding planner). So if I screw it up big time there’s no going back to fix it.

    Even in the face of failure, and being one that’s prone to worry about level of satisfaction I offer my clients- I always ask for a review at the end of the process. I think there are definitely critiques admist success, but as long as my clients overall are happy with my work… I’ll stay doing what I’m doing!

    Thanks for this healthy reminder. :)

    http://www.occasionseventdesign.blogspot.com

  • http://twitter.com/ReverieMade Kristin Polhemus

    Although I am in a different industry than you, I can totally relate. When you’re creative, and your job requires you to be raw and real in front of the world on the daily, we’re bound to get scrapes and bruises. But the beautiful thing about scrapes and bruises is that they teach you more about yourself (and make for great stories when mentoring others). Art is so subjective. But if one person criticizes what we put forth, there are nine other people who were moved by it. If everyone loved everything I did, I’d fear I wasn’t personal enough in my output. I don’t want my work to speak to every audience; but I want it to move mountains for a few. Failure only occurs when we don’t learn or benefit from a bad situation. And in that case, the failure’s totally on us. To take a mistake and flip it into a lesson, well, that’s success. And I know your situation will end as the latter. Sans barfing.

    • Lyndsay Rush

      Kristin! “To take a mistake and flip it into a lesson, well, that’s success” is genius. Thanks for the response :)

  • http://anightingalesings.blogspot.co.uk/ Nicola Spencer

    Such an interesting question.  I tend to employ “omote-ura” when dealing with criticism and failure, in that on the surface I do my best to appear calm, rational, open to the criticism, seeking the constructive content within it – whilst underneath I’m a seething mass of rage and denial (albeit only for a little while).  It takes me time to calm down and get past those strong feelings. 

     And it’s such a balancing act – is the person criticising you right?  Should you take their comments on board?  What if you do, and they’re wrong?  What if you don’t, and they’re right?  So much of our culture tells us to keep steaming ahead, that we know and can do anything and everything, not to let the man get us down…I find it very hard to pick the constructive pieces out of criticism and let the other stuff wash away.  One thing I do know is that you HAVE to listen.  I work with several people who are so afraid of asking anyone’s opinion, and who absolutely ignore any kind of feedback or criticism, that it’s almost impossible to be their colleague in a truly collaborative, two-heads-are-better-than-one sense.  They are totally closed off and it makes everyone feel redundant. I don’t want to be that person, so I will continue biting my lip and forcing back the tears until a couple of hours later, when the useful bits have sunk in and the hurt has gone away!And I think the difference between criticism and failure is something like…ignoring criticism can lead to failure; ignoring failure leads to criticism?  That’s nice and neat, right?!

  • http://twitter.com/CleaningWorld Jess & Molly

    I encourage criticism or any feedback at all for my work, it helps me understand if I’m actually making an impact with my creativity. Working in marketing, I have come to understand that criticism will only make me step out of my comfort zone and make my design or idea better. Criticism is good, as long as it is not an attack on someone personally. I have found that when criticizing for training purposes, it is always good to point out the good as well as the bad, so that people know that at least their efforts were recognized, and it isn’t all bad necessarily, but that something just needs adjustment.

  • http://laurenmaxwell.blogspot.com/ Lauren Maxwell

    I also have a hard time not equating any bit of negative energy as some level of failure. It’s something to work on, to be sure. Creating opportunity out of disappointment is so hard but so rewarding when successful!

  • Margaret Snider

    Although I tend to take things personally, I have made a valid effort in the last two years to take criticism in the most constructive way possible. If I am able to apply the negativity to my life in a positive way than it has done something for me in the long run. Sulking in my own negativity after receiving criticism only hurt me more. 

    Oh, and if the criticism is just plain mean I do my best to let it roll off my shoulder. I mean, let’s be honest… Mean spirited people will try to bring down successful people so remember to keep your chin up and MOVE FORWARD. 

    • Lyndsay Rush

      Thanks Margaret! Great thoughts!

  • thepearshape

    Failure is a word I don’t like to use too often. I try really hard to think that everything happens for a reason and if something isn’t or doesn’t go the way I intended, that i’m meant to learn from it. Example: I took a job out of college that I thought would be glamorous and I would learn a ton. Turns out, I hated it and it made me miserable! Life lesson in coping :)

    Of course, that doesn’t mean that in the moment when things are going terribly wrong I haven’t been known to stamp my feet, cry, and attempt to pull myself back together with some good old ice cream and slow jams ;)

    Great article!

  • http://answertheunasked.blogspot.com/ J.Mill

    By F-word I thought you meant “fired”. I can’t believe that you or the client didn’t “fire” one another after that. Sounds like he didn’t respect you enough to use constructive – if not the very least respectful – criticism! 

    • Lyndsay Rush

      right?? we actually really smoothed it out. Twas a miracle.

  • Dana Jenkins

    What a great reminder for us all. All those things we’re not supposed to do…take it personally, allow our work to define us, think of our professional and personal communities as one…I’ve never figured out how to do these things (and I’m much older than most everygirls) and now I wonder if those things are even valid. Helpful advice? Sure. Valid? Not so sure. I think most of us achieve because we bring passion to whatever we’re producing whether its ideas, product, or art. In my world passion is fueled by taking the outcome of our efforts  personally. Yes, of course we must bring perspective to a discussion with colleagues or clients and we can remember that the client will certainly have a different one but we still have skin in the game and that skin comes with emotions attached to it. Given the reflection you put into this I’m sure you responded in a productive way but, if you need help, I can toss TP with the best of them.

    • Lyndsay Rush

      Dana this made me smile. Thanks for the thoughtful response and partner in crime offer :)

  • http://www.acharmingoccasionblog.com/ Joelle Duff

    This is a great reminder to all of us. Putting ourselves out there is absolutely terrifying, and not everyone is as gentle as they “should” be. I’ve experienced it, and it brought me down for weeks. But you’re right…we’re in the arena, and that’s what matters! Thanks for that :)  

  • http://megan-writes.com/ Megan P.

    To sum up the words of Peggy Olsen (I’m Mad Men obsessed): “If the client hates it, isn’t that how you know it’s good?” Keep taking chances. We’ve all been there. The freelancers among us must hold each other up. :)

    • http://megan-writes.com/ Megan P.

      Oh, and I handled my most recent rejection (which included the words, “this isn’t your particular skill set”) by crying, firing the client, running 5 miles, drinking a glass of wine, and landing a kick-ass project two days later. I am starting to trust that something better always lies around the corner. The initial sting is tough, but you’ve got this. Plus, look at your portfolio. You’ve got proof of your excellence!

      • Lyndsay Rush

        Megan I love you. Thanks girl!!

  • http://twitter.com/AnnieDowns Annie Downs

    Really well written.

  • Rhiannon at Hey Gorgeous

    Lyndsay Rush, wherever you are in this big crazy world we need to be friends. 

    I like you, have cried many frustrated tears late at night because someone hasn’t liked a 15 page design proposal I’ve built, a bouquet mock up I poured my soul into, or a blog post I wrote on something I so believe in. And as a people pleaser and believer in my craft wrapping my head around criticism (constructive or not) is really tough for me to do. But here’s the thing (and before making the switch to event design and florals I was a journalist/writer myself so I get it) – the negative comments, the blows, the knock you on your ass situations, the harsh words, and the emails that are so out there, without written padding or regard for any sort of sensitivity (welcome to my life, haha) these things make you BETTER. They fire you up and they remind you that not only are you human and imperfect, but that every time you make a move and do/create something, you’re setting the bar higher and higher for yourself and greatness. Maybe a negative comment doesn’t mean you did something wrong, or something barf-worthy, or terrible. Maybe it just means you’re better than that, that there’s room to grow more or that it’s a disguised sign to nudge you a bit outside of your comfort zone. If we weren’t ever told no, we’d become complacent and stuck in a boring place of staleness and uninspired being. And I think like so many of us here you’re doing a mighty fine job of keeping it real up in the arena these days.

    I absolutely love that you made me think of this today. So timely. Thank you.

    • Lyndsay Rush

      Rhiannon what a great comment. Thank you so much!

  • http://letitflowjournals.tumblr.com/ Taryn Kelley

    For every bad criticism, there’s something good to be taken from it, albeit minor. 

  • http://undertheoaksblog.wordpress.com/ Annie Zdroik

    The “you’re in the arena” analogy is fantastic. It reminds me of discussions sometimes heard during football season about the players on the bench and how bad one might feel for them not getting their time in the spotlight. I, and most people I talk to, would sit the bench if it meant being a part of the big leagues on any level (not to mention taking home their salary). They’ve made it, even if they aren’t household name. As time goes on, you forget to apply that same parallel to your own life. I often think about that with blogging. If one person who I’ve never met acknowledges my work or recognizes my name, I’m doing something right and I have to keep doing whatever that is, but better each time. Great post Lyndsay!

    • Lyndsay Rush

      Annie you’re a peach. Thanks for the thoughtful response!

  • celesteandpearl.blogspot.com

    This is such a refreshingly honest and beautiful article!  Bravo!  Failure is so terribly hard.  I’m now working to try to see the lessons life is teaching me in failure rather than taking it so personally.  At Duke’s graduation I also heard a powerful speech that cited success as an equally challenging situation; what if you achieve everything you’ve dreamed, and it’s not the idyllic situation you’ve always imagined? (And usually, it’s not!)  

    Great article!xx Liz{celesteandpearl.blogspot.com}

    • Lyndsay Rush

      thanks, Liz!! 

  • Britney Beeby

    As a graphic designer, this absolutely hits home for me. It is so difficult to disconnect your feelings from your work, and is something I struggle with every day.

  • http://megansoh.myopenid.com/ megan soh / petitely

    I totally agree. I think it’s so easy to equate criticism with failure because in a way you have ‘failed’ at something – the task, the goal, the manner in which to go about the task. It’s never easy to hear that you have done something wrong or that you need to change, but seeing it as an act of growth and taking it in humility is so important. Perspective is everything, and looking from overhead is what I try to do when I’m feeling like I failed.

    • http://megansoh.myopenid.com/ megan soh / petitely

      not sure why my open id is doing weird things. sorry!

  • http://www.coloroverboard.com/ Jessica

    Thank you so much for sharing. I am pretty good at taking negative criticism as long as it sounds objective and isn’t mean. I don’t know how I would react if someone used such ugly words with me concerning my work. Your insight about this really touched me and I know It will come in handy in the future. (: Thank you for sharing!! 

    • Lyndsay Rush

      Thanks Jessica!!

  • http://www.sassywebwords.com Miss Sassy

    This is a great, thought-provoking question.

    In the past I have taken criticism too personally and I would define it as failure. I would really let it knock me down and I would think it defined me. I recently had some feedback about a controversial post I wrote. But this time, I didn’t take it personally but instead I viewed it the same way as you described in the article – that someone has formed an opinion about my work. I was actually pleased with the reaction as I thought that yep, you said it – it means that my work is out there. Where it belongs.

    Business, as is life, is a journey. I’m at beginning of my business journey and I will be sure to ride the highs with the lows.

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