Career & Finance

The One Skill That Will Make You a Better Friend, Colleague, and Person


Everyone in life wants to be heard—this is one of the reasons social media is so popular, as people can share their thoughts with a broad audience and receive feedback en masse. That said, those we want most to listen to us sometimes fail to do so effectively, and there is nothing more frustrating. We’re all guilty of being halfhearted listeners at times, focusing too much on what we’re going to say next instead of what the other person is hoping we’ll hear. Becoming a good listener will help to improve every relationship in your life; here, five tips for doing so.

Paraphrase what you’ve heard

Since many of us are simply waiting for our turn to talk, we can miss important points the person we’re speaking with is trying to make. Before launching into your response, it can be helpful to paraphrase what you’ve heard. This way, your friend or colleague feels heard, and you can make sure you know exactly what he or she is trying to say before responding.

There are times that all of us want solutions to our problems, and other times we just want to be heard and validated.

Offer understanding before solutions

There’s a gender joke that purports that men want solutions to the problems they discuss with others, whereas women just want empathy for whatever it is they’re venting about. The reality is that there are times that all of us want solutions to our problems, and other times we just want to be heard and validated. When listening to someone, it’s advisable to start with the latter, for example, “I empathize with what you’re going through,” before launching into the former, “I have some ideas if you want to hear them. No pressure!” Obviously, we don’t speak this formally to our friends, but you get the idea.

Resist the urge to interrupt

When you’re excited to contribute to a conversation, it can be hard to refrain from cutting someone off mid-sentence. Everyone has had this done to them, and it’s irritating and can make you feel as though your conversation partner is not actually interested in your half of the dialogue. Always wait until there’s a pause in the conversation to offer your input.

Ask questions

This tactic will endear you to others more than anything else. Think about it—when someone asks you a lot of questions, you take notice and often feel flattered by the attention. What’s more, actively asking someone questions will likely encourage them to return the favor, showing an increased interest in what you have to say as a result.

Try not to judge

No one likes to feel criticized, and nothing will shut down a conversation faster—or derail it into defensiveness—than unsolicited negative opinions about actions, behaviors, relationships or thoughts shared. Whoever is opening up to you is hoping to find empathy and possibly help or advice—if you jump to judgment, you’re offering none of the above, and are therefore not likely to be the person they seek the next time they need to talk. Even if your friend is telling you about a choice or action you don’t understand, the hallmark of a good listener (and confidant) is the ability to empathize even when you don’t agree.

This post originally appeared Sept. 19, 2016, on The Zoe Report. Click here to see the original article.

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